You’ll always see the same faces when you come to your appointments. Our aim is to provide the best possible care to get you pain free and back to where you want to be as fast as possible.
Left to Right: Isis Etorma, Licensed Vocational Nurse and Surgical Care Coordinator; Kris Piacente, Office Manager; Dr. Nicholas H. Mast, Orthopedic Surgeon, Specialist of the Hip and Pelvis; Janae Kelly, Patient Concierge; Nydia Rodrigues, Medical Assistant and Surgery Scheduler.
Meet The Team
I have been working with Dr. Mast for many years and it has been one of the most rewarding and enjoyable jobs I have held. I think we have the best team and truly enjoy meeting patients from all walks of life. We all bring different skills to the practice and are committed to delivering exceptional care for every patient. This starts from the patient’s first appointment. The most rewarding part of my role is when I witness first hand our patients’ joy realizing their newly found improved quality of life.
I have been with Dr. Mast’s team for over 6 years. My role has expanded to include scheduling patients for their surgery. It has been incredible to see countless lives transformed. Often, when we see patients for their initial consultation they are in a significant amount of pain, struggling to walk, perhaps even in a wheelchair. It is so rewarding to see them after surgery, pain-free and walking unassisted. This has inspired me to work towards becoming a Registered Nurse so I may take on more of a hands-on role in the practice in the future.
I have been part of Dr. Mast’s team for over 4 years. I work with patients and their Primary Care MDs or specialists to make sure that they are medically cleared, optimized for surgery, and that the whole preoperative process is as seamless as possible. I also guide patients through any post-op questions or concerns and typically, I am the first point of contact for them during the initial weeks of their post-op recovery.
I value the opportunity to help every patient and to know each of them. I see each patient as if they are my own family, such as an aunt, cousin, grandma, or grandfather. It is fulfilling to be involved in getting our patients back to their daily life routines. This can include seeing them walk pain-free, back to their active lifestyle, or even something as simple as playing with their grandchildren.
As the first point of contact with each new or returning patient, I am here to address any questions or concerns. One of the biggest rewards, working in healthcare and specifically with Dr. Mast, is that I am making a difference in people’s lives. I truly enjoy being part of this team working together, having a positive impact on our patients’ quality of life and helping people out of a world of discomfort and pain. As I am part of something bigger than myself, my role in the practice gives me the opportunity to learn and grow from Dr. Mast, our patients, and our amazing team.
“My role is to help patients with a billing issue. This means that if I’m doing my job right, we probably won’t meet. I make myself available to speak with patients about insurance claims/denials and outstanding balances. Basic understanding of insurance can be much like a foreign language no one is familiar with so I try to help them understand in the simplest format.
I’ve worked in healthcare billing for many years. It’s a field that is complex and constantly changing so I still relish the challenge of keeping ahead of the changes and problem-solving on behalf of our patients. Whatever your billing problem or question is, there’s always a solution.”
